My shipping setting is set to ‘Ship by Seller.’ For the past two days, FedEx has been shown as the default carrier. Even if I add USPS tracking and change the carrier to USPS, it won’t update in the system.
Now my orders are showing as unshipped, even though all are in transit. This means TikTok’s system is unable to update the tracking progress. I’ve been shipping for months, and this is the first time something like this has happened.
It sounds like a system glitch that’s preventing TikTok from saving the correct carrier information. Since it’s affecting your tracking updates, here’s what I suggest: first, try clearing your browser cache or using a different browser to see if that resolves the issue. If the problem persists, reach out to TikTok Shop support with screenshots of the error and the order details to escalate the issue. In the meantime, keep tracking your shipments manually through USPS so you can update your customers if needed. Also, check with other sellers to see if they’re experiencing the same glitch, as it may be a broader issue TikTok will need to address.
