The package has been damaged. All merchandise has been discarded and the sender will be notified

Fulfilment By Amazon Shipping Inventory to Amazon
1

Hello everyone!

I could really use your help and advice. I’m dealing with an issue involving a shipment I sent to Amazon through their partner carrier, UPS. When I checked the tracking status, it showed that the package was damaged and all the merchandise has been discarded. The status reads: “The package has been damaged. All merchandise has been discarded and the sender will be notified.”

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Since I used Amazon’s Buy Shipping service, I’m not sure whether I should file a claim with Amazon or UPS. Has anyone else faced something similar? Who did you contact, and how did you resolve it?

2

UPS is responsible for the damage but since UPS is Amazon service, your primary contact is Amazon because you bought shipping label from Amazon.

3

Just file a claim with UPS.

4

Are you sure you packed everything donkey proof?

5

As everyone mentioned, since UPS is responsible for the issue, you should file a claim with them to get your money back.