I’ve been selling Ben Sherman shirts that I bought from a well-known UK retailer, but I got hit with a product authenticity claim because the shirts don’t have 2D transparency codes. I’ve submitted the invoice multiple times along with my bank statement and tracking details, but they keep rejecting it. Has anyone else faced something similar and can offer some advice?
Thanks
We removed some of your listings because your inventory is not appropriately labelled with Transparency codes or Transparency-enabled serial numbers. The items we removed are at the bottom of this message. You may not currently list these items, and your inventory is currently ineligible for removal.
We leveraged a combination of automated means and expert human review to make this decision.
Why is this happening?
You have not sent us the information we requested to confirm the authenticity of your inventory. The items listed at the end of this email are part of the Amazon Transparency programme and you have inventory that is not appropriately labelled with Transparency codes or Transparency-enabled serial numbers.
Transparency is an item-level tracing service that helps protect customers from counterfeit products.
The sale of counterfeit products on Amazon is strictly prohibited
The Transparency code or Transparency-enabled serial number is a 1D or 2D barcode which is affixed to the outer packaging of each individual unit of the product. These codes can be available in five formats.
Response from Seller Support:
We received your submission but do not have sufficient information to reactivate your listings.
Why did this happen?
You have not sent us sufficient information that we
previously requested from you. We requested this information to address the complaints we received about the authenticity of your items. For privacy reasons, we do not provide details about our investigation methods.
What happens now?
Your listings will remain deactivated. If we receive more complaints about your listings, we may deactivate your Amazon seller account.
You can see your balance and settlement information in the “Payments” section of Seller Central.
How do I appeal this decision?
If you have additional information that you have not yet provided, you can submit your appeal by following the instructions on the “Account Health” page in Seller Central: