Announcement reposted from Amazon Germany:
We’re aware that the DHL outage in Germany on October 29, 2024, may have disrupted your business. To support you, we’ll exempt affected orders from your cancellation rate, late shipment rate, and order defect rate calculations. This exemption ensures the outage won’t negatively affect your account health.
If future disruptions prevent you from meeting customer expectations:
Go to Store Status and Vacation Settings .
Change your Listings Status to Inactive.
Resume Active status when your operations return to normal.
For information on how to appeal an A-to-z Guarantee claim, go to Appeal an A-to-z Guarantee Claim .
To track your customer service performance and appeal a customer service review, go to Customer Service Insights.