Hello! Hope you’re all doing well!
Has anyone experienced this issue when trying to add a listing on Amazon?
I raised it with Seller Support and they gave me the attached instructions, but following them doesn’t resolve the issue.
Has anyone managed to fix this before? Thanks in advance!
Yes, this is a common issue when trying to create or update a listing where your product data conflicts with what’s already in the Amazon catalog, often due to locked attributes like brand, item type, or product ID. Even if you follow Seller Support’s instructions to edit the draft, it usually doesn’t work if the attribute is considered “catalog-level” and already set by another seller or by Amazon. One workaround is to download the flat file template for that category, fill it out with your correct data, and include a “Update_Delete” column set to “PartialUpdate” to try pushing through the correct attributes. If that fails, you’ll need to open a case specifically asking for a “catalog team escalation” and provide proof (like a manufacturer link or invoice) to support the correct data.
