[Technical Issue] Funds stuck in "Deferred Transactions" despite delivery (FBM) - "DD+7" Policy not triggering across all EU Marketplaces

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1

Hello everyone,

I am reaching out to see if any other FBM sellers in the European marketplaces are experiencing a similar systemic issue with disbursements.

The Situation: I sell across multiple EU marketplaces (ES, DE, FR, IT, SE, NL, etc.) via FBM. My Account Health is perfect, and I have no active performance notifications, claims, or chargebacks.

However, for the past few weeks, I have been facing a total freeze on disbursements across ALL marketplaces.

The Technical Error: According to Amazon’s policy for my account, funds should be released 7 days after the confirmed delivery date (“DD+7” policy). Currently, I have numerous orders that were delivered 12 to 17 days ago, yet the funds remain stuck in the “Deferred Transactions” (Account Level Reserve) status. Not a single Euro is being released.

Interaction with Seller Support (The Glitch): I have escalated this issue multiple times, and here is what we discovered:

  1. Initially, Support claimed these were “Pay by Invoice” orders from Business Customers, which require a 30-45 day wait.
  2. I checked the Order Details for the specific cases. None of them were “Business Customers.” They were all “Standard” payment method (B2C) orders where Amazon collects funds immediately.
  3. After I provided screenshots proving these were Standard orders, the Support Associate acknowledged the error. They confirmed that the system is misclassifying Standard orders and that the funds should have been released after 7 days.

Current Status: The case has been forwarded to the Payments Team, but I am facing a severe cash flow strain as the system continues to hold 100% of my funds despite successful deliveries.

My Question: Has anyone else experienced a “glitch” where the system incorrectly tags Standard B2C orders as “Deferred/Invoice” orders, blocking the release of funds?

Any advice from experienced sellers or a Forum Moderator investigation would be greatly appreciated.

Region: Europe (Pan-EU) Fulfillment: FBM

2

Yes, this definitely sounds like a systemic glitch rather than anything to do with your account, and you’re not the only EU FBM seller facing something similar, over the past couple of weeks a few sellers in DE, ES, and FR have reported that perfectly normal B2C orders were being treated by the system as “invoice-based” or “deferred,” causing the reserve to lock up all funds well past the DD+7 schedule.

In every case Amazon Support first gave the same explanation you got, then eventually acknowledged it was a misclassification issue in the payments system, especially for cross-border European orders. Unfortunately, once it reaches the Payments Team, it usually means waiting for an internal fix, because front-line support can’t manually release those funds.

What others have done is keep their existing case open, add new examples every few days with delivery screenshots, and ask Account Health to attach an escalation note confirming “incorrect classification of standard orders as invoice orders.”

This sometimes pushes Payments to prioritize the fix. It’s incredibly frustrating, but the issue is on Amazon’s side and should resolve once their internal team corrects the tagging logic, so just keep feeding them clear evidence and don’t close the case until you see movement.

3

Is it 7 days past the latest Estimated Delivery Date of each order?

From my own experience, the tracking doesn’t really matter, as Amazon considers the EDD timeframe.