I have had the email below twice. Nothing is showing in my Performance Notifications. ASIN which is referenced I have listed before but is removed from my catalogue as I sold out.
I am confused as to what is going on…
Dear seller,
We have deactivated the listings shown at the bottom of this email.
Why is this happening?
We have taken this measure because we suspect your listing for this product infringes on the intellectual property of others. The product detail page for this product uses the trademarked logo of another rights owner. We have not been able to confirm that you are authorized to use this trademark on the product detail page. Unauthorized or incorrect use of this trademarked logo is likely to cause confusion as to the source, endorsement, or affiliation of the goods. Infringement of a trademark is a violation of Amazon Intellectual Property Policy: https://sellercentral.amazon.com/help/hub/reference/external/201361070
How to address the listing violation?
To address your listing violation, click ‘Resolve’ next to each affected ASIN in the Suspected Intellectual Property Violations section of your Account Health page. The violation, along with the name of the brand that owns the trademark can be found under the “Reason” column on the Product Policy Compliance page on https://sellercentral.amazon.com/performance/account/health/product-policies?t=brand-protection.
To successfully appeal, you will need to submit the listing to Amazon for review after editing it in one of the following ways:
- Remove the trademarked logo from the product detail page entirely, OR
- Change the brand name to accurately reflect the product and match trademarked logo used on the product detail page, OR
- Update the detail page to add compatibility terms before the trademarked term, if the product is using the trademarked term to refer to another product, such as “charger for Kindle E-Reader”, “charger compatible with Kindle E-Reader”, and “charger made for Kindle E-Reader”.
Note: There are legal requirements for the use of compatibility terms. You can learn more about these in the Amazon Intellectual Property policy: https://sellercentral.amazon.com/help/hub/reference/external/201361070
Once you have updated the listing as requested above and are ready to have the listing reviewed for reactivation, notify us on your Account Health page by clicking the ‘Resolve’ next to the deactivated listing and following the instructions provided: https://sellercentral.amazon.com/performance/account/health/product-policies?t=brand-protection.
Have your listings been removed in error?
If you believe there has been an error, you can submit an explanation through your Account Health page (https://sellercentral.amazon.com/performance/account/health/product-policies?t=brand-protection), click ‘Resolve’ next to the impacted ASIN and follow the instructions provided in “Has your listing been deactivated in error” section. Your explanation should include the following information:
- A letter of authorization or licensing agreement proving that you are authorized by the rights owner to create and list products using their trademarked logo in relation to your product. The documentation submitted must meet the following criteria:
- The document includes name and address of rights owner.
- The document explicitly authorizes you to use the rights owners’ intellectual property with your own brand name.
- An explanation and any evidence or documentation demonstrating how the listings do not violate our intellectual property policies.
What happens if I do not address the policy violation?
The listing violation notification for this ASIN will continue to remain on your Account Health page for 180 days. We encourage you to address this violation notice to ensure you maintain good account health. If you do not take steps to address this policy violations and incur additional violations, your Amazon selling account may be deactivated.
You can view your account performance at https://sellercentral.amazon.com/performance/account/health/product-policies?t=brand-protection or by selecting Account Health on the home page of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies that are required to sell on Amazon.
We are here to help.
If you have questions about this policy or your account, contact us at: https://sellercentral.amazon.com/cu/contact-us
Thank you.
Amazon
ASIN(s):