I have been selling on an ASIN, buying from an authorized distributor (AD). Between the time I sent a replenishment shipment and when the units went live for sale, transparency codes were added to the listing.
Now, there’s one seller (who, even two months later, is still the only one selling it) who has issued me a [Product Authenticity Complaint]. This happened on the 29th of October.
The complaint states “No sales in the past 12 months,” even though I have actually sold 21 units.
Note this: Gather invoices from your authorized distributor showing proof of purchase. - Include any documentation that demonstrates your distributor is authorized by the brand. - Provide shipment confirmation showing when you sent your inventory to Amazon.
You should submit an appeal through Seller Central rather than calling, as an appeal allows you to provide detailed documentation and a clear explanation of the situation. In your appeal, include the invoices from your authorized distributor (AD) to prove the authenticity of your inventory. Also, explain the timeline of events, emphasizing that your replenishment shipment was sent before the transparency codes were added and that you have sold 21 units, contrary to the complaint’s claim. Highlight your compliance with Amazon policies and your commitment to transparency, and request clarification on how to address the transparency code issue for future shipments. Ensure your appeal is professional and concise to improve your chances of resolution.