Shipping and handling does not get picked up on amazon cart

Hi, Amazon payment on my website. Can click to pay with amazon, login and see the order. But the shipping and handling charge doea not transfer. In that section is an error:
‘There doesn’t seem to be any available shipping methods. Please double check youer address or contact us if you need any help.’
We are on WooCommerce checkout new system.
Any ideas please to sort. Many thanks

You may need to check with your eCommerce team to ensure that they have completed the integration with Amazon to sure all information is being processed.

If they are sure that everything is set up correctly I would advise that you contact Amazon directly through a case so that they can check your account.
To contact Amazon please click on [Contact Seller Support|Amazon Sign In]