Shipment discrepancy

Fulfilment By Amazon Shipping Inventory to Amazon
1

I sent my product to the Amazon warehouse with an Amazon carrier partner, but it ended up at two different addresses.

After all the hard work, I was expecting to see active inventory, but I received an email stating discrepancies. I tracked the products, and it shows the last destination area; one address decided to reimburse me, but the team at the other address is asking for a lot of proof of ownership. When I sent them the same document, they gave me only two days to provide all the documents.

Do you have any ideas, please?

2

Yes.

Submit the documents within two days. Since this is a recent shipment, you shouldn’t have to dig to find them.

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3

Thank you. But why would they insist on just two days for the documents? What happens if I provide them later?

4

I’m still not exactly sure what happened to your shipment. You shipped them using an Amazon Partnered Carrier. If your shipment arrived at two different Fulfillment centers, I guess you labeled and shipped them to two different addresses.

Yes/No?

There’s an entire procedure to follow when having an issue with your shipment to Amazon.

FBA inventory reimbursement policy: Shipment to Amazon claims

It starts with your shipment being eligible for investigation, and using the Reconcile your shipment option to initiate a formal investigation into what happened.

Have you already taken these steps?

You can submit your claim no later than nine months after the verified date of a shipment delivery to an Amazon fulfillment center. So, two days doesn’t seem reasonable, unless this happened more than nine months ago.

Since you may file only one claim per shipment, why are you dealing with two different groups?

It would be really helpful if you would post the original email stating the discrepancies, and the request to provide proof of ownership from the second group.

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