I have had many FBA shipments that the entire box of items went missing but you can track the box and the weight when it is shipped to fulfillment centers so the box is empty I guess when it gets there because one of boxes shows all 23 items not accounted for and closed shipment, I have other ones with 4 or 5 items in one box and whole box has no items accounted for and closed but you can track box from start to finish so it is getting very frustrating, it has been about 6 different shipments in 2 months and thousands of dollars now, have anyone else had this problem?
I have not sent in documents yet because I just found out about all these discrepancies in shipments, do they do anything once you send receipt?
This usually doesn’t happen if you ship your inventory with proper package labeling and pasting fnsku labels on each item.
Sometimes, items may go missing or get misplaced during the fulfillment process, even though you can track the shipment.
If you are confident that there were no issues from your side, to get started with the reimbursement process, you’ll need to open a case with Seller Support. Be sure to provide them with as much information as possible about your shipment, including the tracking number, the date you shipped the items, and the number of items that are missing. You may also need to provide additional documentation, such as invoices or purchase orders.
It’s important to report these discrepancies to Amazon as soon as possible. Once you send in the required documentation, Amazon will investigate the issue and may reimburse you for the missing items. Make sure to provide all the necessary evidence, such as shipment tracking information and receipts, to support your case.
If there are any differences between what you have sent in the shipment and what is received you have the option to Reconcile your shipment. This will open a formal investigation into the missing units.
There is usually a delay from the time your shipment closes until you can submit your Reconcile request.
The Article Reconcile your shipment discusses the process, and allows you to Enter Shipment ID to check if your shipment is eligible for investigation.
Selling Partner Support does not have further guidance.