Hello,
I received a Section 3 violation today for a 2-unit discrepancy in my shipment. They have suspended my account and are now requesting documents.
My shipping defect rate is 0.10. I don’t understand and I’m panicking. They want all documents pertaining to the two ASINs.
Honestly, I’ve been terrified of this day and now that it’s here, I’m wondering if all this stress is worth it.
Can anyone guide me on what to do and what not to do please?
I have never heard of Section 3 being used because of a shipping discrepancy.
Have you used an Amazon partner carrier for shipping inventory to FBA? Do you have a drop-off receipt from the carrier? Also, do you have an invoice? If so, then there’s nothing to worry about.
A professional appeal and POA along with these attachments should work. We had a similar issue previously with shipments. Additionally, if you can share the notification, you will get more answers here from experts. This must be a deactivation due to an FBA lost and damaged reimbursement policy violation.
Hello @Fares,
thank you for joining the forum. I am sorry to hear that your Seller Account has been deactivated due to a discrepancy issue. This is the first time I have heard of someone getting suspended over something like this.
Normally, this is related to repeated, insufficiently researched reimbursement requests, escalating of cases and demanding refunds. Have you received any warnings? Could you post here any communications with Amazon regarding the matter?
Strange reason please post message from Amazon… I have never seen suspension for issues with shipment. They may put on hold ability to send to FBA.
Based on this suspension reason, it is not an issue with the shipment. You are on temporary hold for creating shipments, but at the same time, you are under review under Section 3. Provide all the documents they ask for in this message. You have probably received this information earlier.
It sounds like you are going through a verification and the discrepancy issue has nothing to do with the account deactivation.
Simply provide what you are being asked for and you should be fine.
In my case, they are saying I sent in 2 units extra. I acknowledged my mistake because I just wanted to get it over with. Although I’m sure I sent the amount I said because it was all that I purchased.
I only received this as a reply after I contacted Amazon support to ask about my inability to ship.
Re-Verification is different thing than your mistake to sent extra units. Just follow the instruction, provide requested documents and if everything matches and the profile corresponds to reality, you won’t have any problems.
In my case we were re-verificied 2 time for period of 3 months. The Second time it takes more than 2 months to confirm our documents.