Hello,
I received a Section 3 violation today for a 2-unit discrepancy in my shipment. They have suspended my account and are now requesting documents.
My shipping defect rate is 0.10. I don’t understand and I’m panicking. They want all documents pertaining to the two ASINs.
Honestly, I’ve been terrified of this day and now that it’s here, I’m wondering if all this stress is worth it.
Can anyone guide me on what to do and what not to do please?
I have never heard of Section 3 being used because of a shipping discrepancy.
Have you used an Amazon partner carrier for shipping inventory to FBA? Do you have a drop-off receipt from the carrier? Also, do you have an invoice? If so, then there’s nothing to worry about.
A professional appeal and POA along with these attachments should work. We had a similar issue previously with shipments. Additionally, if you can share the notification, you will get more answers here from experts. This must be a deactivation due to an FBA lost and damaged reimbursement policy violation.
Hello @Fares,
thank you for joining the forum. I am sorry to hear that your Seller Account has been deactivated due to a discrepancy issue. This is the first time I have heard of someone getting suspended over something like this.
Normally, this is related to repeated, insufficiently researched reimbursement requests, escalating of cases and demanding refunds. Have you received any warnings? Could you post here any communications with Amazon regarding the matter?
Strange reason please post message from Amazon… I have never seen suspension for issues with shipment. They may put on hold ability to send to FBA.
This is the email. I sent everything today. I’m hoping it will be resolved but I think there is a bigger problem somewhere because it doesn’t make sense to me that they deactivated me for 2 units.
Hello from Amazon Selling Partner Support,
We understand that you receive an error “shipment creation has been temporarily deactivated” while creating a shipment.
We have received an update from our internal team:
Your account is currently under review in accordance with section 3 of the Amazon Business Solutions Agreement. During the review, FBA shipment creation ability will be disabled and your funds will be withheld in accordance with our “Funds Withholding Policy”:
https://sellercentral.amazon.com/.../external/help.html…
In order to fix this issue submit the following documents and contact [email protected] team
To complete your instant identity verification, make sure you have the original physical and digital copies of the following documents with you:
– A valid government-issued photo identity document. The document must include full name, date of birth, ID number, expiry date, signature of the bearer if applicable, and country of issuance or country of citizenship.
– Bank or credit card statement. The document must include the full name of the individual or of the business, residential or business address, issuing bank information and the records related to the purchase of the ASIN under review.
– In case of having a registered business, the registration document must be uploaded. The document must contain name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the issuing authority, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).
– Supply chain documents such as invoices and receipts that include the item’s description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.
– Proof of delivery, bill of lading, import and export documents, customs clearance documents and authorization letters from brands and licensed brand distributors are other examples of documents that may be requested.
– Order confirmation, order shipping or fulfillment update documents for all the orders placed for the below requested ASINs and quantities.
Note: The mentioned documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format.
Were you satisfied with the support provided?
2 unit discrepancy?! Damn, we’re all fu@&ed now. Amz loses at least two units out of my shipments every time I send my product in.
Just provide everything they ask for. I’m sure you will be fine. Do not worry. It’s now normal to be hit with Section 3. This Section 3 is just a re-verification of the seller. You will be fine.
Based on this suspension reason, it is not an issue with the shipment. You are on temporary hold for creating shipments, but at the same time, you are under review under Section 3. Provide all the documents they ask for in this message. You have probably received this information earlier.
It sounds like you are going through a verification and the discrepancy issue has nothing to do with the account deactivation.
Simply provide what you are being asked for and you should be fine.
In my case, they are saying I sent in 2 units extra. I acknowledged my mistake because I just wanted to get it over with. Although I’m sure I sent the amount I said because it was all that I purchased.
I only received this as a reply after I contacted Amazon support to ask about my inability to ship.
Re-Verification is different thing than your mistake to sent extra units. Just follow the instruction, provide requested documents and if everything matches and the profile corresponds to reality, you won’t have any problems.
In my case we were re-verificied 2 time for period of 3 months. The Second time it takes more than 2 months to confirm our documents.