Hello,
A few weeks ago I have received an email about section 3 that my account is under review about 3 ASINs. I send my all documents that I bought them officialy from Brand Websites.
But today I have receive email that my account is deactivated. What i should do ? Can someone give any advice to me ?
thanks
"Hello
We have deactivated your Amazon seller account and your listings have been removed in accordance with Section 3 of the Amazon Business Solutions Agreement as you failed to address the violation related to inauthentic inventory. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We are withholding any funds and inventory available in your account. You will not be able to create removal orders for inventory present in Amazon fulfillment centers. Storage fees will be charged for inventory stored in the fulfillment centers.
Why is this happening?
We are taking this action as you were unable to address the violation related to inauthentic inventory that were communicated previously on 04/20/2025"
1 Like
Did you receive any reply from Amazon concerning the original submissions you made?
Hello,
No I just receive that email about “resend documents with correct quantity” and than I send all documents with correct quantity. I have waited like 2 weeks and than I send 1 more email what is the results or decision without any documents. On this time i was keep selling my products. For now I wrote plan of action and send email again. Also I submit documents on seller central. By the way, All products are bought from originally Brand Website and with my LLC Billing address+ seller email.
Can you share the notification you received from amazon, also what documents amazon are requesting for from you
We have deactivated your Amazon seller account and your listings have been removed in accordance with Section 3 of the Amazon Business Solutions Agreement as you failed to address the violation related to inauthentic inventory. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We are withholding any funds and inventory available in your account. You will not be able to create removal orders for inventory present in Amazon fulfillment centers. Storage fees will be charged for inventory stored in the fulfillment centers.
Why is this happening?
We are taking this action as you were unable to address the violation related to inauthentic inventory that were communicated previously on 04/20/2025
Details of ASINs/Brands:
ASIN : XX , Quantity : 19
ASIN : XX , Quantity : 21
ASIN : XX , Quantity : 40
How do I reactivate my account?
To reactivate your selling account, please send us:
–Invoices, receipts, contracts, delivery orders, or authorization letters from your supplier’s supplier. You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review. Documents must contain item descriptions and quantities
– The document provided is not legible. You must provide documents that are legible and not cropped, and ensure that no information other than pricing is redacted
Note: These documents must be authentic, unaltered, and sent only in PDF, JPG, PNG, or GIF format. You may highlight or circle the ASINs under review for easier review. Highlighting ASINs or removing the pricing information is not considered an alteration of the document. The total allowed attachment size is 10MB.
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All ASINs are bought from Official Brand Websites, I send screenshots of orders+webpage,invoices and receipts. Also I wrote poa for deactivation by error.
Do you have all the documents amazon are requesting for and also are you on telegram for proper discussion about your account case
Yes allready ı send again and wrote plan of action. No I am not on telegram group.
They are requesting authorized letter from suppliers suppler , but my supplier is official Brand… lol
I’m not saying telegram group
What about WhatsApp or facebook?
I dont understand you , what do you mean whatsapp,facebook or telegram ?
.
I’m asking that for proper discussion about your case
You can send your details via pm
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In your case, Amazon has permanently deactivated your seller account under Section 3 due to inauthentic inventory concerns, despite you submitting invoices from official brand websites.
This outcome suggests that Amazon either did not accept the documents as valid (possibly due to missing details like supplier contact info, invoice formatting, or quantity mismatches), or the brand in question disputed your right to resell.
Your next step is to submit a well-prepared appeal called a Plan of Action (POA) through the “Reactivate your account” button in Seller Central or by replying directly to the deactivation email.
Your POA should include: (1) a concise acknowledgment of the issue (without admitting guilt if your goods are genuine), (2) a detailed explanation of where and how the items were sourced (include full supplier names, URLs, and proof of transaction), (3) all requested documents again, including invoices showing matching quantities, clear brand names, and full supplier contact details, and (4) new measures you’ll implement to prevent future issues (such as only sourcing from distributors with written brand authorization or enrolling your own brand in Brand Registry).
If this is your first denial, you still have a good chance of reinstatement if you strengthen your documentation and structure the appeal clearly. If Amazon doesn’t respond after a few days or rejects your appeal again, consider hiring a professional Amazon reinstatement service or attorney with experience in account appeals.