Restricted Products - Appeal - ASIN

Has anyone recently experienced their Amazon listings being unexpectedly removed or taken down?

I’m dealing with this issue and am trying to understand what might have caused it. If anyone has gone through something similar or has expertise in resolving listing removals, I’d really appreciate any advice or assistance.

If you can help or know someone who can, please let me know!

Seems like you have to provide the compliance documents relevant to your product and category.

1 Like

There will be something in the listing to suggest to a ‘bot’ that it’s a medical device and consequently some documentation is required. Go through the listing as if a ‘bot’ is looking at it.

2 Likes

Thank you, this makes sense. However, other than being listed in the Medical Devices & Equipment category, there is nothing else on the listing. I just wonder how they are only picking this up now.

You’ve just answered your own question, change the category of the item.

Do you know if there is a way to do this without having to create a whole new listing?

If you don’t have the listing control, the only way how to make Amazon accept your changes is to open a case with the Seller Support under “Products and Inventory” - “Product page issue” and “Fix a product page”.

You will be asked to provide some proof supporting your desired updates, such as a link to the manufacturer’s website.