Restricted product policy violation

Account Health Restricted Products
1

I have received a restricted product policy violation for selling a melatonin supplement. (Mexico) I had already ran out of inventory and did not close the listing on time when I recieved the notice. As soon as I received the violation notice I closed the listing.

I do not have the option to acknowledge the violation, and can only appeal.

However, I do not know what exactly I should express in the appeal since I believe I should rather accept the violation but I am worried that by accepting this, my account could get suspended or deactivated.

I found out that one of the ingredients on this supplement is on a gray zone on mexicos´s law and I am sure that was the issue with my product.

I really don´t know how to proceed to keep my account as safe as possible and have the less impact.

How do you think I should face this?

Thanks for your input and help.

2

I would not do anything. Only close and delete the listing and thats it.

3

Highlight the information they need to check: date purchased, your client’s name, the quantity you bought, and the product name.

4

If this do not affect your acount health at this time, maybe it is better to wait and do not take any action.