When responding to an inauthentic complaint: Do you just add the invoice documents, check all the boxes, and hit submit? Or do you go down to the bottom and click where it says “has your listing been deactivated in error?” and go to that page to type an explanation? I think I have done it both ways in the past with different results and I don’t remember which worked better.
I think this might have been a returned FBA unit where the customer had swapped out the item in the box and then Amazon marked it as sellable.