Hi Kika !
My account is suspended because it is related to an account violation. I don’t have any other accounts and can’t figure out what’s going on. Can you help me write a plan? thank you !
@Kika
@Kika
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Hello @TonnyNguyen,
are you sure that your friend had his account closed? Amazon never closes suspended account prior to them being reinstated.
Do you have any communication from Amazon to post there for clarification?
My colleague claims to have closed the account. He did not close the account at the seller site, he closed the account from the amazon.com homepage.
I have submitted an account of this incident and have been recommended by Amazon support to the relevant account. And coincidentally it was the store name of a colleague. How do I write the plan and do I need to prove anything (attach documents) to be able to resolve this case?
This means that he only closed the Buyer Account, whilst the Seller Account remains suspended.
The only thing you can do is to make your colleague firstly have his own suspension lifted, before appealing yourself.
As you say it is too hard, his account has been suspended for copyright infringement.
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@Kika I provided an explanation with the action plan but it was not accepted. In my explanation I admitted to sharing a computer with a colleague but it was too difficult to prove that I was not related to that account. Can you help me with an idea?
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Please update your original thread which you started and post a screenshot of the Plan of Action rejection notice which you received from Amazon: