Recovering account access due to lost OTP number

Sell On Amazon Seller Verification
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Hi all,

I’ve been locked out of my US account for over three weeks because I no longer have access to the mobile number for the OTP.

I’ve requested a reset of the 2FA four times, each time sending either my passport or driver’s license. They’ve only replied once, claiming my email wasn’t registered, which isn’t true.
The issue is that I can’t reply to the case because I can’t log in.
My team, who still have access, have each raised a case to ask for help, but we’ve received no response.

Does anyone have suggestions on how to contact Amazon to resolve this? Is there an email similar to the UK MD@ one?

Thanks.

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You don’t need access to Seller Central to go through the Two-Step Verification Account Recovery Process. Just follow the on-screen instructions on the link below to upload your identity document. You will then be able to reply by email if needed, although the process is very straightforward and you should have your account back in a few hours.

https://www.amazon.com/gp/help/customer/display.html?nodeId=GU3SL3GTHLHPDQ2H&fbclid=IwY2xjawFI0CZleHRuA2FlbQIxMAABHVH0KioCUjKeWSlp5juOqQKKG5JytcL62QfEu8kdBpcfNekxPHx_rMywPw_aem_zPhxBqa-ZM9bZmNcC2yuLw&referral=A1JZ1XNXMA6P8U_A2ZS7ZALWA2DJX

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Managing Director: [email protected]

MIC Dispute: [email protected]

Leah SV Team: [email protected]

FBA Ops MIPO: [email protected]

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Do you know what the 3 other email addresses help with? What MIC, SV, and MIPO?

I’ve done this 4 times over the past 10 days and never get a response.