Hello,
My account recently underwent a review per section 3 of the Amazon Business Solutions Agreement. Amazon has requested supply chain documentation and invoices for 45 units of a specific ASIN.
Here’s the issue: I originally purchased 40 units from the supplier. The remaining 5 units were returned to our 3PL address as unsellable after a refund. Upon inspecting these units, we found them to be in good condition, so we repacked and sent them back to the Amazon warehouse.
The problem is that I only have an invoice for the initial 40 units and not for the additional 5 units. How can I address this situation? Any advice on how to prove the legitimacy of these 5 units without an invoice would be greatly appreciated.
Thank you!
Full Amazon Notification is mentioned below:
Hello,
Your account is currently under review in accordance with section 3 of the Amazon Business Solutions Agreement. During the review, FBA shipment creation ability will be disabled and your funds will be withheld in accordance with our “Funds Withholding Policy”:
https://sellercentral.amazon.com/.../external/help.html…
Why did this happen?
We have taken this measure because we believe that your account or a related account may have been used to engage in deceptive or illegal activities that harm customers and our store, such as the sale of counterfeit inventory, thereby infringing intellectual property rights. For more information, see section 3 of the “Amazon Services Business Solutions Agreement”:
https://sellercentral.amazon.com/.../refer.../external/G1791
What happens now?
To demonstrate the authenticity of your account and inventory, you are required to show up for a video interview verification.
How do I verify my identity and inventory supply chain?
You must complete virtual identity verification via video interview by following the next instructions:
- Access the following link:
https://sellercentral.amazon.com/.../verificationR.../render - Follow the on-screen instructions to upload the required documents and connect with an associate.
Note: After your verification interview is complete, we will review the results and reply with the outcome within 5 business days.
Who should attend the video interview?
The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview, as long as they have substantiating documentation showing their relationship to the business.
What documents are required?
To complete your instant identity verification, make sure you have the original physical and digital copies of the following documents with you:
– A valid government-issued photo identity document. The document must include full name, date of birth, ID number, expiry date, signature of the bearer if applicable, and country of issuance or country of citizenship.
– Bank or credit card statement. The document must include the full name of the individual or of the business, residential or business address, issuing bank information and the records related to the purchase of the ASIN under review.
– In case of having a registered business, the registration document must be uploaded. The document must contain name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the issuing authority, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).
– Supply chain documents such as invoices and receipts that include the item’s description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.
– Proof of delivery, bill of lading, import and export documents, customs clearance documents and authorization letters from brands and licensed brand distributors are other examples of documents that may be requested.
– Order confirmation, order shipping or fulfillment update documents for all the orders placed for the below requested ASINs and quantities.
Note: The mentioned documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format.
ASIN: XYZ, Quantity: 45 ;
What happens if I do not sign up for my interview or my verification is not successful?
If you do not complete your virtual video verification interview using the link provided within 14 days, or if your verification is not successful, we may not allow you to sell on Amazon.
We are here to help
If you have questions about the content of this message, contact us at [email protected].
To view your account performance and how well it is performing against the performance metrics and policies required to sell on Amazon, go to “Account Health”:
https://sellercentral.amazon.com/performance/dashboard
You can also access this information from your mobile device by selecting “Account Health” on the home screen of the Amazon Seller app.