Received sold used as new notice and Amazon didn't accept my invoice

Account Health Product Condition
1

Hello Kika, Could you please give us advice if we can appeal the suspended item as sold used as new item after we provided POA with the invoice and they didn’t accept my invoice. Thanks. Sardor

2

All you need to provide are valid unaltered invoices issued within the last 365 days showing detailed buyer and product information.

  • Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.

  • Contact information for your supplier, including name, phone number, address, and website.

And the invoices need to include this:

— Supplier information (name, phone number, address, website)

– Buyer information (name, phone number, address, website)

– Item descriptions (for ease of our review, you may highlight or circle the ASIN(s) under review)

– Item quantities

– Invoice date (must be issued in the last 365 days)