Announcement reposted from Amazon Europe:
Based on the suggestions from sellers like you, we’re changing the way that we collect your feedback.
You can now give feedback after each email interaction with our support associates, even before your case has been resolved. You can rate your satisfaction with the support that you received and provide details in your own words.
Your feedback will help us improve support resources, such as training, communication and features.
To give feedback, click the survey link in the email that you receive at the end of your support experience.