Anyone have any experience overturning product condition complaint whereby the listing owner has changed the title - meaning customers now expect a different size product?
Please be as detailed as possible what you did as I’m not having much luck
No. I would just create removal order and move on.
Sellerboard is useful in giving a daily list of items that have changed, although mostly its a fee change.
I created a gmail filter to notify me when the title or brand has changed.
Has the listing already been changed back to the original? If not - report the abuse and then raise a claim to have it cancelled after (using the response).
Sorry, I am a bit slow, you may need to explain it to me.
The listing has not been changed back. It remains with its new title.
I raise a case and report abuse?
The next bit I did not understand.
Wait for a response to the case you raise about the title change. Then, if the response says that they are changing the title back to what it was - use this response to raise a new case asking for the product complaint to be removed.
I hope that’s clearer.
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The product name does not affect the size. You need to check the name, maybe Amazon understood some numbers in the name as the size. Or maybe the size of the product has changed in the Detail Page.
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I’m fighting two cases but with no success.
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You know Amazon! Get your va to keep raising the case over and over again it its worth your while 
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Hmm tbh i kinda give up after 1, 2, tries . just not my worth my time … and I am 99% sure I can not get to an agreement with Amazon
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There’s more chance of success if it is not some-one’s branded listing though
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Thats really helpful, I really appreciate it.
The listing isn’t misbranded but I don’t own the listing.
I’ll get on raising the case now.
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What if the response to reporting of the abuse isn’t in the OP’s favour? I have never been successful with reporting the abuse. The answer to my report was always this: Thank you for your report of a suspected policy violation. we cannot take action on the report as no violation has been identified. Case closed
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Yes I understand @Nurwais - Amazon is quite unpredictable g. I can only recommend this as one method which has worked for me. Sometimes I appeal more than once and most of the time it is an image change so very easy. And yes I think it is much harder if the listing is under a brand registry.
But worth trying!
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Hi guys in the spirit of sharing
I managed to get 1 complaint removed.
I submitted photos of the product from the prep centre - this was essential, ideally if you could show the barcode and any labelling And i submitted invoices for 365 days.
And a little explanation - eg we cannot do bin check because product is out of stock in the warehouse.
Its only taken me about 3 days and about 5 hours on the phone to account health and multiple submissions.
Select fba error and then no to the bin check bit and then yes i have further evidence
It took multiple submissions
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Thanks for sharing this with us !
That’s great!
Are you still fighting complaints? I might be able to help, no charge.
I might be able to help. Let me know.