Problems with opencart integration with amazon payments

Amazon Pay Managing Your Amazon Pay Account
1

Hi
I am having a problem with login with amazon and pay with amazon from my website in taking payments or info
I used to have the old “checkout with amazon” and have now upgraded to the newer system back in november 2022
But since the upgrade i have had no activity or payments from amazon payments
“i have had no problem with other payment methods from my website”
I have the recent updated opencart account
Also a SSL certificate
My website builder has said to me that he uses the same system on his other clients
With no problem
He reckons that there is a problem on my amazon settings somewhere
Would you have any idea what could be wrong
Thanks

2

Hello,
If you are experiencing issues with Login with Amazon and Pay with Amazon on your website, and you have already upgraded to the newer system, there are a few steps you can take to troubleshoot the problem:

  1. Double-check your Amazon settings: Ensure that your Amazon Payments settings are correctly configured in your website’s admin panel. Verify that the necessary credentials, such as your Seller ID and API keys, are entered correctly.
  2. Test the integration: Perform a test transaction using Login with Amazon and Pay with Amazon on your website. Monitor the process closely to see if any error messages or issues arise during the payment or information retrieval process.
  3. Check for error logs: Review your website’s error logs to see if any specific error messages related to Amazon Payments are recorded. These logs can provide valuable information about the cause of the issue.
  4. Reach out to Amazon support: If the above steps do not resolve the problem, it is recommended to contact Amazon Seller Support or Amazon Payments support directly. Provide them with detailed information about the issue you are facing, including any error messages or specific steps that trigger the problem. They should be able to assist you further in diagnosing and resolving the issue.

It’s worth mentioning that working with a website developer or technical expert who is familiar with Amazon Payments integration can also be beneficial in identifying and resolving any configuration or code-related issues.

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