I’m trying to create my first Sponsored Products campaign but the bit where you add the creative (title, logo etc) just has a spinning wheel.
Does anyone have any idea what I’ve done wrong or omitted to do, please?
Experiencing a spinning wheel when trying to add creative elements to your Sponsored Products campaign could be due to various reasons, including technical glitches or issues with your browser. Here are some steps you can take to troubleshoot the problem:
- Browser Compatibility: Try accessing the creative section using a different web browser. Sometimes, certain browser extensions or settings can cause issues with specific features on platforms like Amazon Seller Central.
- Clear Cache and Cookies: Clear your browser’s cache and cookies, as accumulated data might interfere with the loading of certain features.
- Disable Ad Blockers: If you’re using an ad blocker or any browser extensions, try disabling them temporarily to see if they’re causing any conflicts.
- Check Internet Connection: Ensure that your internet connection is stable. Slow or intermittent connections can sometimes lead to loading issues.
- Try Incognito/Private Browsing: Use the incognito or private browsing mode in your browser, which disables extensions and caches temporarily.
- Use a Different Device: If possible, try accessing the creative section using a different device (computer, tablet, smartphone) to see if the issue persists.
- Check Amazon System Status: Sometimes, Amazon’s systems can experience downtime or technical issues. Check if Amazon has reported any outages or technical difficulties on their Seller Central status page.
- Contact Amazon Seller Support: If none of the above steps resolve the issue, it’s a good idea to contact Amazon Seller Support. They can provide specific assistance based on your account and situation.
- Try at a Different Time: Sometimes, temporary glitches can occur due to high server loads. Trying at a different time might help if this is the case.
Remember, technical issues can vary based on your specific setup and Amazon’s platform updates. If the problem persists, reaching out to Amazon Seller Support is often the most reliable way to get assistance with platform-specific issues. They can provide real-time guidance and help you resolve the problem.