Problem: Product Condition Complaint – Expired

Yesterday I have received this threat and wants help in this case that how to meet amazon satisfaction regarding this matter. Thanks Dear Seller, We have received a buyer complaint that a product they received from you was close to or past its expiration date. The product is listed at the end of this email. Your listings are still active. Why did I receive this message? In order to ensure that customers can shop with confidence on Amazon, we take expired product complaints seriously. Learn more about Amazon’s policies regarding the sale of expiration-dated products in Seller Central Help: Product Detail Page Rules ( Guidelines ( FBA Inventory ( What happens now? Your listings are still active. However, to remove these violations from your Account Health Dashboard, please prepare a plan of action that includes the following information: The issues that led to the complaints about product expiration date.The actions that you have taken to resolve the issue.The steps that you have taken to prevent similar complaints in the future. Here are a few things to consider as you create your plan of action and that may help you avoid similar complaints about your items: Make sure you are sourcing the product from a trusted supplier.The product should be accurately described on Amazon. Ensure that there is no ambiguity and the customer is well informed.Make sure that the product was not shipped close to or past its expiration date.Take all appropriate steps and conduct quality checks to ensure that the product is stored, packed, and shipped appropriately. How do I send the required information? To send us the required information, please visit your Account Health Dashboard ( in Seller Central and click on the appeal link next to the impacted ASIN. What happens if I do not send the requested information? If you do not take steps to address this issue and we receive additional complaints about your listings, we may remove your listings or deactivate your Amazon seller account. We’re here to help You can get help creating your plan in Seller Central Help ( You can see the health of your account in the Performance section of Seller Central ( or select Account Health on the home screen of the Amazon Seller app on your iOS ( or Android ( device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. Seller Performance Team

I am sorry to hear that your listing was blocked. Don’t worry, receiving a Policy Warning like this doesn’t necessarily mean that your buyer actually received his order expired or that you sold expired products.

It simply means that Amazon’s bots found something which triggered the complaint after scanning through your Product Reviews, Seller Feedbacks, buyer-seller messaging communication, return or A-Z claim comments.

You don’t need to admit your guilt. All they want is to explain them, what you believe caused the complaint - check your customer feedback, product reviews, returns comments…

Then they want to hear, how did you handle the issue, for example accepted any returns and carefully checked your entire inventory. Here you can tell them that selling expired items is impossible for you as your products don’t come with an expiration date.

And the last thing is telling them, what will you do to prevent similar complaints in the future. For example describing all your items accurately, continuing to source supplies from reputable distributors…

This is all about handling the complaint and preventing them, not about you selling expired items.