Hi all, I’m new here, just stumbled on the forum while desperately searching for an answer to my problem. Loving the look of the forum, it’s cheered me up a little after a few days of anxiety.
Anyway, I was hoping someone could help me.
I’ve had a policy violation warning. Account is not deactivated but I’m a full time seller and I rely on the income entirely (without it I’ll loose my house), so I’m terrified it’ll escalate.
The original email had the reason: Invalid Variation Type: Duplicate Child Variation
There were no duplicates and after I attempted to explain this I was sent a generic denial email.
I’ve since tried about 4 plan of action emails to remove the violation (and also work out what I did wrong) but I keep getting refused.
There were 2 variation fields. Size and Style.
In SIze I had various fishing hook sizes 6, 4, 2, 1, 1/0, 2/0, 3/0, 4/0, 5/0, 6/0
All the ASINS listed in the original email were 6, 4 ,2 and 1
I thought the problem was they they has confused 6 with 6/0, 4 with 4/0 etc
So I deleted these and submitted a POA “admitting” I’d duplicated variations even though I hadn’t
This was refused.
Then I came to the conclusion that “Style” was the issue. This was the only thing actually wrong with the listing as far as I could tell. I was using Style to represent rhe pack size (Pack of 10 hooks, Pack of 25 hooks, Pack of 50 hooks)
So I deleted the parent and remade the listing but used “unit count” as the variation instead.
POA still denied.
My latest POA looked like this:
Blockquote
Hello,
Thanks for the reply. Please see further info:
– The root cause(s) of the policy violation.
I have carefully checked the ASIN Creation Policy and have looked at the product in detail and have found the following:
- I incorrectly used the “Style” variation to indicate the pack size
- I listed manufacturer-created pack sizes, and I should have used “Unit Count” (PPU count) instead of “Style” for the variation type
- I created ASINS with size variations with similar values to existing variations, thereby creating duplicate variations.
- Not enough care was taken to ensure the correct variation types were used
- Not enough care was taken to ensure that all variations were unique, distinct and clear
– The actions you have taken to resolve the policy violation.
- I have deleted the parent ASIN and created a new one (B0CMD3TWMF) with the correct variation types, “Size” and “Unit count” (PPU count)
- I have checked the remaining variations to ensure that they are all unique and added them to the new parent SKU
- I have checked that all unit counts match a manufacturer-created pack size.
- I have updated the child variation values on the remaining unique ASINs by adding the size in mm. This is to ensure that it is clear to customers which variation they are buying and to avoid confusion about the size.
– The steps you have taken to prevent this violation in the future.
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I have read and understood fully the ASIN creation policy, paying particular attention to the Duplicate ASIN Creation Policy section.
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When creating ASINs in future I will ensure that the correct variation type is used
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When creating ASINs in future I will ensure that there are no duplicate variations
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I will conduct a full review of all ASINS to ensure that variation types are all appropriate and correct.
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I will conduct a full review of all ASINS to ensure that there are no duplicate variations
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If I find any ASINS with incorrect variation types or duplicate variations I will correct them.
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I will regularly re-read policies and re-read them immediately before creating any new ASINS to ensure that my knowledge is current.
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I have implemented policies so no other staff can create ASINS. I am the only person now who will create ASINs.
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I will use a spreadsheet to check that all values are unique before ASIN creation.
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Additionally, I will ask another staff member to manually check that all values are unique before ASIN creation.
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In summary, our ASIN creation policy is now:
- Re-read the ASIN creation policy to ensure knowledge is up to date.
- Choose appropriate variation types
- Create and check variations in a spreadsheet
- Ask another member of staff to double-check the work
- Upload the file or create the ASINs myself personally
I have identified why and how the violation occurred, resolved it and put measures in place to prevent it from happening again. Please remove the violation warning on my account.
Best regards,
Dave
If anyone can offer any help at all it would be really appreciated. Many of my most important listings are very similar and rely heavily on variations so I’m very keen to work out what I’ve done wrong and correct it to prevent any further violations. .
