POA for French account help please

I Have been selling on Amazon for over 5 years not FBA but seller fulfilled. We are based in France and sell across EU and USA CA. We sold very little to France but in February 2017 our selling privileges on Amazon FR were revoked. We have maintained a 100% record on Amazon UK IT ES USA and CA since that date. We did not submit a POA in 2017 nor since, as the number of sales in France was tiny. I would now like to get the French selling account re-instated but cannot find any information about why the account was deactivated in 2017. I honestly can’t remember but it may have been 1 negative Feedback or 1 a-z claim but I cannot see this information anywhere. I assume that I need to establish what the defect was before I can submit a plan of action. Any suggestions welcome.

Suspensions due to ODR issues are very easy to appeal.

You will need to write a Plan of Action, in which you tell Amazon, what you have done to address the issue and how will you prevent this from happening again.

The appeal shouldn’t focus on specific orders but talk about the issue in general.

Here is an example Plan of Action for a suspension due to the Order Defect Rate exceeding the 1% target. You can write a similar one based on it and then post it here for feedback. Don’t copy entire sentences but use your own words: