Looking for help, please, I’m really stuck! I opened a new seller account after closing my old personal one that wasn’t set up correctly for business. My new account got declined because Amazon still thinks I already have an active account. When I emailed to explain and appeal, they replied, “Please contact us from your registered account.” But I don’t have one! Now my new account is stuck without being verified, and I can’t seem to move forward.
What should I do?
Thanks, George.
This is a common loop when Amazon’s system still sees your old account as active, even after you thought it was closed, and it’s linking your new one to it.
The only way out is to get the Seller Identity or Account Verification team to manually unlink the old account, but you’ll need to contact them through a channel they recognize as coming from your original registration.
If you can still log in to your old seller account, even in read-only mode, open a case there and explain that you’ve opened a new account for business use and need the old one permanently closed and unlinked.