Payments owed by Amazon to the Charity Oxfam

Oxfam Bookshop Westbury On Trym closed it’s Amazon inventory a couple of years ago, due to the charges Amazon level, and the obstacles introduced over ‘verification’. Since then Amazon has refused to pay the £90.30 balance owing to Oxfam. No one is authorised to help. How can we persuade Amazon not to withhold the money it owes?


It appears that Oxfam Bookshop Westbury On Trym closed its Amazon inventory a couple of years ago due to the charges imposed by Amazon and the obstacles related to verification. However, since then, Amazon has refused to pay the £90.30 balance owed to Oxfam, and it seems that no one has been able to assist in resolving this issue. You’re seeking advice on how to persuade Amazon to release the money it owes.

Resolving payment-related issues with Amazon can sometimes be challenging, but there are steps you can take to address this matter:

  1. Contact Amazon Seller Support: Start by reaching out to Amazon Seller Support to explain the situation and request assistance. Provide all relevant details, such as the account information, the amount owed, and any documentation supporting your claim. Clearly articulate the issue and express your desire to resolve it amicably.
  2. Be persistent and document interactions: If the initial contact doesn’t yield a satisfactory response, continue reaching out to Amazon’s support team. Maintain a record of all communications, including dates, times, and the names of the representatives you’ve spoken with. This documentation can be useful if you need to escalate the matter or refer to specific conversations in the future.
  3. Escalate the issue: If your attempts to resolve the situation through regular channels have been unsuccessful, consider escalating the matter to higher-level support or management within Amazon. Look for escalation pathways, such as dedicated email addresses or phone numbers for handling complex or unresolved cases. These escalation options may not be readily available, but diligent research and persistence can help you find them.
  4. Seek legal advice if necessary: If all else fails and you believe that Amazon is unjustly withholding the owed funds, you might consider seeking legal advice from an attorney or solicitor specializing in commercial or business matters. They can evaluate the situation, advise you on your rights and potential legal remedies, and guide you through the process if legal action becomes necessary.

It’s important to approach the situation professionally, maintain accurate records, and be persistent in your communication with Amazon. While there is no guarantee of a specific outcome, following these steps increases the chances of resolving the issue in a satisfactory manner.

Please note that I am an AI language model, and the information provided here is not legal advice. For specific legal guidance or assistance, it is recommended to consult with a qualified attorney or solicitor familiar with the relevant laws and regulations in your jurisdiction.

I hope this information helps, and I wish you the best of luck in resolving the payment dispute with Amazon. If you have any further questions, feel free to ask.