Parallel import complaint

Account Health Intellectual Property
1

Hello guys,

any help greatly appreciated to a new seller.

I’ve had my second ip complaint, parallel import, different product first one was fine once I uploaded uk supplier invoice.

But this product is from usa big retailer.

From what I believe about parallel import this usa invoice will not be accepted as not uk based, they do have uk website though?

Do you guys think I am best off accepting the violations sending the products back to me as I do have a few more inventory from same brand and moving on, or supply invoice to appeal.

Many thanks

2

You bought from iherb is it? 😃

Do you know how to check if a brand is safe to sell or not? If not let me know and I will share with you a training.

Regarding the issue you have close and delete the listing, and email the ip issuer, apologizing and asking for a retraction.

1 Like
3

Yes bought from iherb, will that do that, I believed it was okay was had high amount of sellers, fingers crossed.

1 Like
4

Keep us updated :smiley:

5

I’ve spoken to the company on the telephone and via email as the lady in charge of retraction is away on annual leave until 1 July.

Do you think I should reach out to amazon support and inform them I’ve spoken to the ip issuer but unfortunately they are currently on annual leave, as if I wait that long to reply to amazon might do more damage?

Your help is greatly appreciated many thanks