A brief background about us. We’ve been selling on Amazon for several years. We noticed very early on how important trademarks were so we have valid trademarks for our products from when we started. We also manufacture our own products and design the packaging ourselves, With our trademark listed on the packaging.
Recently we received a parallel import claim and have been removed from our own listing we created. Now I’m not sure how this was able to happen. So far I have contacted the email address that was provided and awaiting a reply. The email in question was a ip firm. I know that malicious sellers can also do this and put any email in the contact details section as I’ve seen it in the past. Any other advice would be greatly appreciated.
Furthermore we sell in the uk and the email adress Amazon have provided for redaction is
This was my exact thinking that someone based in India did manage to do this. They have used a uk ip firm as contact details which I have email and will wait for clarification.
My products do carry my trademark on the packaging. But looking into this a little more it seems someone had also manage to change the brand name to a generic one in which they could then fill out the trademark infringement form.
Furthermore ipo representative in the Uk in which the contact details were given is a representative for a company based in the USA. So it would be strange for the complaint to come from someone in India. Things do not add up.
I’m not even sure how they managed this as all my trademarks are registered with brand registry
Hey yes it does appear to be bogus. There’s no way to contact the actual submitter as they used the actual law firms email address and name.
I’ve contacted the law firm and gave them the complaint id. Over the phone they said it didn’t appear to be them but they have told me to send them the notice so they can look into it. So I’m just waiting on them now.