Amazon’s investigation noted that our product images at the time did not fully meet bilingual label requirements, and there was also a temporary mismatch between the images and the physical inventory.
The challenge we face is that we don’t have evidence to prove that we didn’t violate the policy. The situation happened because of an internal labelling compliance gap on our side.
The product mismatch occurred only because we were in the process of uploading bilingual labels, while the physical stock still had English-only labels until the updated inventory was ready. It was not intentional or an attempt to evade policy, but Amazon interpreted it as evasive behaviour.
We have explained this clearly in our appeals, but they keep getting rejected due to “failure to provide evidence.” Since there is no documentary proof we can provide, we are unsure how to proceed.
My question is:
Is there any way to request Amazon to reconsider the decision based on the explanation and circumstances, even if we cannot provide traditional evidence?
Has anyone experienced a similar situation where a team such as Account Health, Seller Performance, or Compliance was able to review the case again?
Any guidance or suggestions on how to escalate or approach this situation would be truly appreciated.