Today I made a funny mistake, I accidentally sent the same shipping label twice to my warehouse team, and they ended up sending the same order twice to the customer. I’ve already messaged the customer, but unfortunately, they haven’t shared their contact number, so I have no other way to contact them directly. Has anyone else ever made this kind of mistake before?
Also, if you’ve dealt with a similar situation, what’s the best way to handle it and get the extra item returned?
I’ve done this before, and yes, it’s a huge mistake trying to get the item back. You’ll lose more time than it’s worth. Maybe the customer will reach out, maybe not. I’d just focus on improving your process to avoid making the same mistake in the future.
If low cost, you could ask the customer to refuse delivery on one item.
If worth your while, you could send the customer a pre-paid label and arrange a mutually agreeable date for collection by courier.
The customer is not entitled to hold onto the second item but it is your responsibility to retrieve it. If they don’t allow you to collect it, it is fraud. But whether you want to pursue a legal claim via the courts will depend on the value.
How? A few days ago, I was supposed to send a pack of two items, but I ended up sending only one pack. After that, I tried to send the remaining item using the same label, but Evri kept rejecting it, saying you can’t send the item twice on the same label, so I had to generate another one. So how?
Yes, this kind of mistake happens more often than you’d think, especially when things get busy, you’re definitely not alone.
Since you’ve already messaged the customer, the best next step is to wait a few days to see if they respond.
If they do, you can politely ask them to return the extra item, and depending on the item’s value, you might offer a prepaid return label or even a small thank-you incentive to encourage cooperation.
If they don’t respond, then unfortunately there’s very little you can do as Amazon won’t assist you…
