Order confirmations from suppliers in place of invoices

I did some OA and usually retailers do not issue invoices. All I get is Order Confirmations and other emails when the product is shipped or delivered.

But I see that is it very important to file invoices as Amazon can come to us at anytime asking for invoices (product authenticity, IP claims, inventory missing, etc).

My questions:

  1. Are Order Confirmations sufficient for this purpose?

  2. Or should we request an invoice from the retailer for every single purchase?

  3. If we request an invoice from a retailer, and they say they do not deliver invoices, what should we do in this case?

Receipts are OK but if you buying some product from retail store or website with warranty coverage, then the warranty starts from the day you purchased. After you sell it on Amazon, the buyer will get shorter warranty than a normal, new item.

So in this case you can not sell as new on Amazon.

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Thank you for reaching out. While order confirmations from suppliers can provide some information about your purchases, they may not always suffice as invoices for Amazon’s requirements.

Amazon typically requires invoices to validate the authenticity and legitimacy of your inventory purchases. Invoices should include specific details such as:

  1. Supplier information: Name, address, and contact details of the supplier.
  2. Your information: Your company name, address, and contact details.
  3. Order details: Date of purchase, quantity, description of items purchased, and prices.
  4. Total amount paid: Including any taxes, shipping costs, or discounts.
  5. Payment details: Payment method and any transaction references.
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Receipts, as long as itemized work fine for anything except ungating.

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They are not enough. If you see it from Amazon’s point of view, what is stopping you from cancelling that order before delivery?

A paid invoice is what they need.


But even orders which have invoices can be later returned back to the supplier, right?

What do you mean by receipt? In my understanding, receipts are delivered with retail arbitrage purchases (paper receipts).

I did not get the difference between invoice, receipt, etc.

Can you please explain this a little bit deeper?! Thank you.


Of course they can. If you really want to try and fool Amazon, it isn’t hard but receiving the delivery is a minimum.

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The invoices are must.

In current situation, Amazon is deactivating the mostly accounts just because of invoice issues.

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If a retailer does not deliver invoices, then check the product activity on SellerAmp to see if it looks like any seller of that product received IP complaints. If the history is clear, then you can go with that product.

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But Amazon can ask for invoices even if there are no IP complaints, right?

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Request an invoice, otherwise order history is not enough for most of the issues.

If you don’t know how to solve the issues then please avoid the OA.

Receipts are also considered invoices. Just see the invoices criteria. And yes ungating, authenticity complaints, IP complaints, reimbursement etc are different cases and some resolve through receipt some proper invoices, some confirmation email, but section 3 is different.

So don’t worry, try to work with authentic suppliers, ask for invoices. If not order history is also enough.

In a few cases Amazon also asks for LOA.

Thank you. Do you suggest that I list the products as used? Or what?

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That is logical, no?


You suggested to do our due deligence to avoid IP claim if the retailer do not deliver invoices, right?

My question is what happens if we Amazon comes to us asking for the invoice for other reasons like authenticity complaints. etc.

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Then you have to contact with brand and ask for a ‘Letter Of Authorization’ and provide that LOA to Amazon.

You often find clothing with cut labels - they are usually the “cabbage” of extras manufacturers got out of a bale of fabric from the order for a customer ie Next… they sell them cheaply but make sure they cannot go back to the store for a refund this is the same thing - they have bought overstock or bankrupt company stock on a grey market and stopped them from being able to be returned to a store.