Announcement reposted from Amazon:
We’ve launched the business hour delivery rate for seller-fulfilled orders that are sent to Amazon Business and Business Prime customers with commercial addresses.
This metric measures the number of Amazon Business shipments delivered on the first attempt within business hours, which is a percentage of your total Amazon Business shipments in a 30-day period.
You can find your current business hour delivery rate on the Fulfillment Insights dashboard and download the report to view which of your shipping carriers deliver during business hours to help you plan. You can also use Amazon Buy Shipping, which will automatically filter out any carrier options that do not meet customer delivery preferences.
Business customers expect to receive deliveries during operating hours to minimize delivery reattempts and lost or stolen packages. Understanding this metric helps you optimize your delivery methods and can improve customer satisfaction.
Important: Business hour delivery rate doesn’t impact any program eligibility and is only provided for your insight.
For more information, go to Business hour delivery rate.