If you operate a webshop in the EU, it is legally mandatory to refund everything the customer paid (product price + shipping costs). I assume it’s the same in the UK. However, in the USA, when you request a refund from a webshop, they also refund the full amount—although I’m not sure if they are legally required to do so there.
In the EU (and possibly in the UK as well), this regulation doesn’t just apply to webshops but to any sale conducted remotely. With this step, it seems to me that TikTok Shop is simply complying with the law. Perhaps too many customers complained that, contrary to the regulations, they only received a refund for the product price but not the shipping cost.
Yes, it has been like this for quite a few years.
Any advice on how to get started the right way? I’ve had a TikTok Shop for over six months but haven’t made any sales yet—not that I’ve really been trying. However, Amazon is pushing me hard to take action.
This makes a lot of sense. It will keep the clients happier and encourage them to continue shopping with Tik Tok.
If you send with TikTok shipping Where they give you the evri label they will cover the cost of the shipping refund.
One strategy is to incorporate the shipping cost into your product pricing or use TikTok’s promotional tools to offer free shipping. This makes your listing more attractive to buyers while giving you room to adjust margins. Another approach is to clearly outline your return policies and ensure product descriptions and images are accurate to minimize the chances of returns.
Let’s see what Trump’s opinion is about tiktok in coming days. I thought they wanted to ban it.
I hope they will allow TikTok to continue, as many people are making a ton of money.
But the downside being you have to ship with Evri, who are awful.