Not responding

I have been in email communication with Amazon payments team over the last fortnight. They only seem to be able to reply with the same generic emails, regardless of what is sent to them. Often the generic emails have no relevance to the topic or problem at hand.

Over a week ago I asked them for further clarrification on the issue at hand, they have failed to respond, despite a polite chase up email.

Amazon seller support help desk tell me they are unable to chase them or even provide any insight into the situation as its handled by a different team who are unreachable.

Does anyone have any sucess in getting through to the payment team?


I understand that you have been experiencing difficulties in getting a satisfactory response from the Amazon Payments team. It can be frustrating when you receive generic emails that do not address your specific concerns, and it’s unfortunate that they have not responded to your follow-up email.

When dealing with customer support teams, it’s not uncommon to encounter challenges in reaching the right department or getting a timely response. However, there are a few steps you can take to improve your chances of getting through to the payment team and resolving your issue:

  1. Follow up: Continue to send polite follow-up emails to the Amazon Payments team, requesting clarification on the specific issue you need assistance with. Be clear and concise in your communication, and include any relevant details or reference numbers to help them understand your case.
  2. Contact Seller Support: While the Seller Support team may not be directly responsible for handling payment-related issues, they may be able to provide guidance or escalate your case to the appropriate team. Reach out to them again, explaining the situation and expressing your concerns about the lack of response from the payment team. They may be able to offer assistance or provide you with alternative contact methods.
  3. Use alternative communication channels: Try reaching out to the Amazon Payments team through different channels, such as phone support or live chat if available. Sometimes, direct communication can yield better results than email correspondence. Check the Amazon Seller Central platform or their website for the appropriate contact information.
  4. Seek assistance from other sellers: Consider reaching out to other sellers who may have experienced similar issues with the Amazon Payments team. Online forums or seller communities can be a valuable resource for sharing experiences, gathering insights, and potentially finding solutions.

It’s important to remain persistent and patient throughout this process. While it may take time and effort to get through to the payment team, continue to advocate for yourself and seek resolution for your specific issue.