We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.
What does this mean? I can’t pick a time slot.
This message usually means that Amazon’s system has either flagged your account for a different type of verification process or that your region, documents, or account details don’t currently qualify for the virtual identity verification method. When you’re unable to pick a time slot, it often means the system hasn’t opened up the scheduling option for your account because it’s waiting for additional information, or it has routed you to a manual review instead. Check if there’s a request for document uploads or other pending actions in your Seller Central dashboard, especially under the “Performance” or “Account Health” sections. If nothing is listed there, you should contact Amazon Seller Support and ask them to confirm the next steps or whether you need to wait for an alternative verification method to become available.