Announcement reposted from Amazon United States:
We’ve launched new seller-fulfilled customer service quality insights on the Feedback Manager page in Seller Central.
These insights show your performance on the following:
- Preventable contact rate
- Average contact response time
- Buyer dissatisfaction rate
Feedback Manager now also compares your performance to our top-performing sellers, which can help you identify areas to improve the customer experience.
These features started to roll out on October 30, 2024, and they will be available to all sellers in the coming weeks.
To learn more, go to Customer service insights on Feedback Manager