This is the policy below. Make sure the invoices meet everything mentioned in it and if it’s missing, ask your supplier to amend the invoices for you. Don’t even think of amending the invoices yourself.
Invoice requirements for appealing a policy violation
Watch Respond to a product quality and authenticity performance notification to identify the policy violation that requires an invoice as a part of your appeal.
What is an invoice?
An invoice is a document that records the transaction of goods between a buyer and a supplier. It is issued by the supplier and shows an itemised list of goods received and the terms of sale for a completed transaction.
Why are invoices required for Amazon?
To address many of Amazon’s policy violations, you must submit copies of invoices from your suppliers. We’ll use the documents that you provide to verify details about the products you’re offering on Amazon and ensure compliance with our policies.
What should the invoice include?
Invoices must include:
- A clearly displayed issue date within the past 365 days before the receipt of the performance notification.
- Quantity sufficient to cover your sales volumes for each ASIN cited in the performance notification over the past 365 days.
- Sales records for each of the ASIN associated with the policy violation. You may choose to highlight the specific product that you are appealing for if the invoice has multiple different products bought on it.
- Product identifiers that are easy to understand. These can include product name, model number or Universal Product Code (UPC) that can be validated online.
- Contact information of your supplier, including a name, phone number, address and website. We won’t share this information with our retail team or other Amazon sellers.
Other important considerations for your invoices:
- Any document that you provide must be authentic and unaltered.
- You can remove pricing information from the invoices, but make sure that all other information is visible and clear.
- We might contact the supplier to verify your information in your documents and will always keep your suppliers’ information confidential.
- The invoice must be in PDF (.pdf) or image file (.jpg, .png or .gif) format.
- The invoice must document a completed and fulfilled transaction.
Note on suppliers: Your supplier should have a strong web presence that can be verified through government resources, such as business tax registration numbers, where applicable, or other credible third-party sources, such as brand websites or business directories.
What won’t be accepted?
The following will not be accepted for review:
- Sales quotes, pro forma invoices or any document that is sent in advance of a finalised invoice or completed transaction.
- Self-issued invoices or invoices where the supplier appears to be the same business entity as the buyer.
- Invoices that have been digitally manipulated or are in an editable format, such as .xlsx (Excel) or .docx (Word).
Note: We may reject your invoices if they do not meet our requirements or if we otherwise evaluate that your invoices are inauthentic or inaccurate. If we reject an appeal that included invoices, refer to your performance notifications, which will identify any reasons as to why we could not accept the invoices that you provided.