Need help with completing the Acknowledge FBA shipment defect quiz

Brand sent this stock directly to Amazon and now there’s a discrepancy that of 40 units.

Can someone tell me which options to select in 1st one ?

Can you select multiple answers? I believe for the question 1, there are two answers, the second and the third one. I never got into this problem, so do not follow my advice, I just commented with what I would chose.

Yes, multiple answers can be selected.