Need advice from experienced Amazon VAs or sellers

Sell On Amazon Seller Verification
1

I’m facing an account verification issue with Amazon Seller Central and would really appreciate any advice from someone who has successfully resolved a similar case.

My husband lives in Saudi Arabia. Amazon requested a utility bill for address verification. However:

  • We live in a rented apartment, and the electricity/water bills are in the landlord’s name.
  • Our Mobily internet bill is in my husband’s name but does not show the residential address.
    Following guidance from Amazon Account Health Support, we submitted:
  • Bank statement showing his full name and residential address.
  • Mobily internet bill.
  • Rental agreement.
  • A written explanation of why the utility bills are not in his name.
    Amazon then replied that they “do not have enough information to reactivate the account” but did not specify what information is missing.

Has anyone in Saudi Arabia or another country with a similar rental situation successfully passed verification without a utility bill in their own name?

What document did Amazon accept, or what did you do to get the account verified?

Any genuine experience or advice would be greatly appreciated. Thank you!

IMG_2082
IMG_2082996×2048 147 KB

2

Hey, I went through something really similar so hopefully this helps.

We’re also in a rental situation (Gulf region) and yeah, utilities almost never get put in the tenant’s name here, landlords just don’t bother. From what I’ve gathered after dealing with this myself, the missing piece is usually the landlord’s ID. Amazon technically allows a bill that’s not in your name, but only if you pair it with proof of the relationship - and for a landlord that means their passport or ID copy along with the rental agreement. Just the agreement on its own, without the landlord’s ID attached, doesn’t seem to cut it for them.

If you haven’t sent that yet, I’d start there. Ask your landlord for a copy of their ID and submit it together with the tenancy contract.

Also worth trying - a short letter from the landlord (can even be handwritten, just needs a signature) confirming you’re the tenant at that address. Doesn’t hurt to add it in.

One more thing, if your internet/mobile bill doesn’t show the address, call your provider and ask if they can add it. A couple people I’ve talked to got this done and it fixed things for them.

And honestly, check that your name is spelled exactly the same across every single document - passport, bank statement, agreement, everything. Even something small like a missing middle name or “St.” vs “Street” can get you silently rejected and they won’t even tell you that’s why.

Since they didn’t tell you what exactly was missing, I’d just reply back and straight up ask them - “can you confirm exactly which document is missing, is it the landlord ID, an updated utility bill, something else.” Sometimes pushing for specifics gets you an actual answer instead of the generic copy-paste reply.

Anyway hope this helps, this whole verification thing is honestly such a mess, the requirements are never clear until you mess something up lol. Good luck, let us know how it goes.