In my first appeal, I submitted all documents except the utility bill (for warehouse ownership) and the invoice for my listed product — so the appeal was rejected for “missing supporting material.”
Now I’m confused:
My invoice includes multiple products — can I just highlight the specific product I uploaded?
I use a prep center warehouse — how can I provide a utility bill? Is it okay to edit it with my name or Ltd company?
Would really appreciate advice from anyone who’s been through this!
When you create a shop, they ask for the warehouse address and the owner’s name, so you should use that address and name.
Also, it’s good to highlight the product name you’ve listed and try to appeal by raising a ticket, most of the time, the AI system isn’t very accurate.
Yes, for the product invoice, it’s completely fine to highlight or circle the specific product you listed on TikTok Shop, in fact, that’s encouraged so the reviewer can quickly verify it against your store listing. Just make sure the invoice clearly shows the supplier’s full contact details, your business name, invoice date, and quantities purchased. As for the utility bill, if you’re using a prep center, you can’t edit their utility bill with your name or Ltd company, as that would be considered document tampering and could lead to further rejection. Instead, ask the prep center if they can provide you with a utility bill and a signed authorization letter or agreement confirming that your business uses their address for storage or dispatch. Some platforms accept a lease agreement or service contract as a substitute if the utility bill is not in your name. Submit those together to show that your warehouse use is legitimate. It’s best to be fully transparent and clear in your second appeal, that usually gets better results.
Okay, and how should the utility bill be edited for warehouse ownership proof, should it be in your personal name or company name?