Im not sure what mistake im doing. Though i did not do the registration first. But i thought I can open the account first and then register the business in canada.
Tried filling up the form at help, several cases opened. But no reply.
What can be done in this scenario?
Is there any way to contact them?
Or can I cancel this account and start from all over?
Thanks
Whatever you do, don’t cancel it and start again. A second account on the same details is how a stuck verification turns into a related accounts suspension, and that’s a much harder problem than the one you have now. The cause is probably sat in what you described.
You opened the account before the Canadian business existed, so the details on the account don’t match the documents you’re uploading now. Verification is a character for character comparison, so a slightly different legal name, or an address written differently to the one on the registration, fails it every time.
Go into your business information and make the name and address identical to how they appear on the Canadian registration document, then resubmit. More cases won’t move it, verification sits in its own queue and doesn’t read case notes.