My Amazon seller account was suspended under Section 3 due to missing LOA for COSRX products

Account Health Product Authenticity
1

Hi everyone,

I purchased from YesStyle / Asian Beauty Wholesale, which is listed as an authorized reseller on COSRX’s official website.

Amazon rejected the invoice, saying the supplier isn’t verified. Now they’re asking for a valid LOA or invoice from the supplier’s supplier.

If anyone knows a verified USA distributor for COSRX who provides LOA, or has faced a similar situation and got reinstated, please DM or comment. I truly appreciate your help.

2

I’ve dealt with YesStyle & Asian Beauty Wholesale, and even with an LOA from the brand stating that Asian Beauty Wholesale is one of their authorized distributors, Seller Performance would not budge.

I was able to escalate outside of Seller Performance and after about 2 months of fighting, I was able to reinstate the Seller Account.

Good Luck!

3

To reactivate suspended Amazon listings, first, identify the reason for the suspension, then address the issue and create a Plan of Action (POA) outlining how you will prevent future violations. Finally, submit the appeal through Amazon Seller Central with the POA and any supporting documentation.

⭐️Here’s a more detailed breakdown:

  1. Understand the Reason for Suspension:

Check Notifications:

Amazon will usually send an email or notification in Seller Central detailing the reason for suspension.

Review Account Health:

Navigate to Performance > Account Health in Seller Central to see specific listing suspensions and their reasons.

Analyze Complaints:

If the suspension is due to customer complaints, carefully examine the details to understand the nature of the issues.

  1. Address the Issues:

Correct Violations:

If the suspension is due to listing errors (e.g., incorrect product information, policy violations), correct these errors immediately.

Restock Inventory:

If the suspension is due to an out-of-stock situation, restock your inventory and update the listing.

Gather Documentation:

Collect any relevant documents, such as invoices, receipts, or shipping labels, that can support your appeal and demonstrate compliance.

  1. Create a Plan of Action (POA):

Explain the Problem:

Clearly explain the reason for the suspension, taking ownership of any mistakes.

Show How You Fixed It:

Detail the steps you’ve taken to correct the issues and resolve the problems.

Prevent Future Violations:

Explain what measures you will take to prevent similar issues from happening again. Provide a clear and actionable plan.

Be Specific:

Avoid generic statements and be specific about the actions you’ve taken and will take.

  1. Submit the Appeal:

Access the Appeal Page: In Seller Central, navigate to the “Performance” section and then “Account Health.” Find the suspended listing and click “Appeal”.

Attach POA and Documents: Upload your Plan of Action and any supporting documentation you’ve gathered.

Submit the Appeal: Follow the on-screen instructions to submit your appeal to Amazon.

  1. Follow Up:

Monitor for Updates:

Keep an eye on your Seller Central account for updates on the appeal process.

Be Patient:

Reactivation can take some time, especially if it’s a complex issue or a repeat violation.

Consider Seeking Help:

If you’re struggling to create a POA or navigate the process, consider seeking help from Amazon seller support or a professional service specializing in account reinstatement.

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