My account is deactivated due to Restricted Product policy

Account Health Restricted Products
1
Hello, Your Amazon.com selling partner account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our “Funds witholding policy”: 亚马逊 Why did this happen? We have taken this measure because you have listed items that are not permitted for sale on Amazon. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, go to “Restricted Products”: 亚马逊 Examples of restricted products you have listed include, but are not limited to: ASIN: B07YMNYX5Y Title: ION* Intelligence of Nature Gut Support Liquid Promotes Digestive Wellness, Strengthens Immune Function, Alleviates Gluten Sensitivity, Enhances Mental Clarity 2-Month Supply (32 oz.) We’re here to help If you need any further assistance, you can contact us: 亚马逊 登录 Has your account been deactivated in error? If you believe that there has been an error, and these products are permitted for sale on Amazon, please submit an explanation by clicking “Reactivate your account” on the banner at the top of your “Account Health” page: 亚马逊 登录 Your explanation should include the following information: – How your account has not violated the Amazon Restricted Products policy – Evidence that shows that your account complies with the Amazon “Restricted Products” policy If we confirm that your account has violated our “Restricted Products” policy, your account will remain deactivated. What happens if I do not send the required information? If you do not provide the required information, your account will remain deactivated.
Sincerely, Seller Performance team https://www.amazon.com

I received this email but listing is still active and have other sellers.What I should provide to reactive my account.Please someone can help me about it.

Kind Regards

2

Hello @Hugmelove,

welcome to the forum. I am sorry to hear that your Seller Account has been deactivated due to allegations about selling restricted products.

So, is your account actually deactivated, since the listing remains active?

How long have you been selling on Amazon? What other products do you have listed?

3

Hello @Kika ,I created my LLC at 2023 and i started to sell at March 2024. My monthly solds are between 7-10k. Mostly Im selling Beauty,Personal Care,Pet Supplies and Home&kitchen items. I got notification about this ASIN and i took action immeditialy and i deleted listing. But after a few weeks i received this email. But still listing is active and there is a seller. I bought this item from brand and I am FBA seller. In add my health score is 240 and doesnt have other policy violations.;
What I should provide or write for reactive my account ?
Kind Regards

4

If your account is still usable but you don’t want to use it anymore and need to sell it, you can consider me. I will check it quickly and give you a good price. Otherwise, when the account is deactivated, it will be difficult to sell.

5

Hello @Lily
My account is deactivated due to restricted product violicy.Now Im looking to how to reactive my account.
Kind Regards

6

So, were there no additional warnings concerning restricted products or anything else? How many units of this particular product have you sold? Did you open any Seller Support cases or try to appeal it before the account deactivation?

Also, could you post here the original warning notice which you received? They are saying that you still have other, similar products listed.

Normally, a warning will include details about the scope of products which you cannot sell and have to remove from your inventory to prevent account deactivation.

7

Hello,
Totally I sold 3 of this ASIN.When I receive warning of this ASIN I deleted the listing from my Inventory.

8

Hello X Seller,

This is Tabassum from Amazon’s Account Health Support. I understand that your concern is about the account deactivation reason. Let us work together to reactivate your account.

I’ve reviewed your information and found that we have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection.

ASIN: B07YMNYX5Y

We are only able to reinstate your account if there is evidence the enforcement was taken in error. Please provide evidences that the item is not a restricted product and is not violating the restricted product policy.

Your explanation should include the following information:
– How your account has not violated the Amazon Restricted Products policy
– Evidence that shows that your account complies with the Amazon “Restricted Products” policy

1 Like
9

I have checked the listing and it really appears like an erroneous suspension. The brand of the product is correct and the listing is active.

Do you have a Plan of Action? Or any prior communication submitted to Amazon regarding the matter?

10

Hello,
Yes you are right there is 1 Fba and 1 fbm seller . I can not understand if the listing is restricted product why listing is not deleted ? Im so confused.
I submitted some appeals and I also worked with some people who can reactive the account. My friend got same issue of same ASIN and him account is reactivated. Im trying to reactive account and probably i send many proofs that my account is deactiveted by error but still my account is not active.
I need help and good plan of action for recover my account.

11

Could you post here what you submitted so far?

12

hello,
Dear Amazon Account Support Team,

I am writing to respectfully appeal against the deactivation of my Amazon.ca selling partner account merchant token ; X account email; X and to provide necessary evidence demonstrating compliance with Amazon’s “Restricted Products” policy.

I acknowledge that my account was deactivated due to the listing of ION Gut Health (ASIN: B07YMNYX5Y). I would like to clarify that ION Gut Health is classified as a Dietary Supplement rather than a Natural Health Product (NHP) for the following reasons:

Regulatory Status: ION Gut Health does not possess a Natural Product Number (NPN), which is required for products classified as natural health products (NHPs) in Canada. This absence indicates that it does not meet the criteria for NHPs.

Product Nature: The product is marketed primarily as a dietary supplement, containing natural ingredients intended to support gut health. It focuses on general health benefits rather than making specific therapeutic claims typically associated with NHPs.

Current Compliance Efforts: ION is actively working to satisfy all registration requirements of Health Canada, as stated on their official website. This shows a commitment to compliance with Canadian regulations.

Considering the situation, I have taken the following corrective actions:

Removal of the Non-compliant Listing: I have removed the ION Gut Health listing from my account to prevent further compliance issues.

Review of Product Offerings: I am thoroughly reviewing my inventory to ensure that all products listed meet Amazon’s policies and applicable Canadian regulations.

I am fully committed to adhering to Amazon’s guidelines and Canadian regulations. I will ensure that all future product listings are compliant and possess any necessary certifications and approvals.

In light of the actions taken and my commitment to compliance, I kindly request a review of my account and its reinstatement. I appreciate your understanding and support in this matter. Thank you for your time and consideration. Please let me know if you require any additional information.

Sincerely,

X

Below are the documents I have gathered to prove my appeal:

A screenshot of a computer

Description automatically generated

A white bottle with green label

Description automatically generated

And I also write a short explanation of deactivaton my account by error and requested reactive my account.

13

If its possible to help me about writing an appeal for reactivation,please share your opinions and what I should write.
Kind Regards

14

Have you tried requesting a callback from the Account Health Team asking why your account could have been deactivated for an active product which wasn’t removed?

It could be a glitch that the listing is still active. But if it is a glitch, then you don’t need to address the restricted product reason.

15

Hello,
Callmeback option doesnt work on my account.I will send email to them . Yeah I am really wondering why this happend to my account that item still is active and have FBM and FBA sellers.

16

Are you an individual seller without the Professional plan?

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I am FBA seller with Professional plan who is registered as LLC details

1 Like
18

When you open your Account Health page, what are you seeing? there should be an option to request a callback.

19

Hello,
I can contact via email.Still my account is deactivated. I send strong appeal and waited over 10 days . I got same reply.