Amazon were asking for the same things over and over. They asked for supply chain documents from my suppliers.
Where they acquired the products and all. Is this normal?
Amazon’s verification process can be a nightmare, especially with supply chain documents. They sometimes keep asking for the same things even when you’ve provided them, it’s frustrating. Have you tried submitting different versions or reaching out to their support in a different way?
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I am currently doing it.
No, this is definitely not normal. I am sorry to hear that your Seller Account has been deactivated due to this.
In this case, I would recommend you to appoint a professional lawyer, as through Amazon you will only get generic templated replies.
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Yes, it’s common for Amazon to request supply chain documentation, especially if they suspect issues with authenticity or sourcing. They often ask for invoices, supplier details, and proof of purchase multiple times to verify legitimacy. If they keep rejecting your documents, it might be due to formatting issues, missing details, or inconsistencies. Ensure invoices are from reputable suppliers, show clear product details, have matching business information, and are dated within the last 365 days. If your suppliers are not recognized distributors or manufacturers, Amazon may not accept them. If you’re certain your documents are valid, you can escalate by contacting Amazon Seller Support, submitting an appeal with a well-structured Plan of Action, or seeking assistance from an expert who deals with reinstatement cases.