I recently received an email notifying me that my account has been deactivated in accordance with Section 3 of the Amazon Services Business Solutions Agreement.
I am surprised, as I believe I have adhered to all Amazon policies and guidelines.
Email From Amazon:
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
How do I reactivate my account?
To reactivate your account, go to your “Account Health” and click on “Reactivate My Account” to submit necessary information.
At first, I don’t know what is the main reason.
While I want to reactivate my account Amazon wants invoices from me I submitted invoices from suppliers but Amazon rejected them.
can anybody tell me what I do now?
See the Screenshot which option I should choose?
Thanks.
