Dear friends,
25 units of my product were in discrepancy, and I opened a case with Amazon, Amazon refunded me but now those 25 units are in reserve, what is the meaning of it?
I am confused.
They must have found them after reimbursing you. They will likely take the money back and put them into stock.
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If they are being found then Amazon will take the money back from you.
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Yes, as others mentioned, Amazon will always undo the reimbursement and recharge you once they find the missing units in their warehouse. And this will be the case even years after the reimbursement.
I have seen cases where sellers were charged for tech gadgets lost years ago, which were now completely worthless, and they were still unable to dispute it.
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The 25 units in reserve means they are held by Amazon and not available for sale, possibly due to further investigation.
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Now 7 units are available and 18 units are in reserve.