I’m really on the brink of a breakdown with these fraudsters. (Okay, not a breakdown, but my blood is boiling.) Amazon has refunded over £150 across three orders in the past three days!
We continuously have buyers claiming non-receipt for their tracked orders sent via Evri or Royal Mail. Most of these claims come with picture proof showing they were delivered to the correct address. Whenever possible, I check Google Street View to see if the building/door matches the delivery photo. Every time I appeal, it gets rejected for the usual reasons.
I’ve had enough. Can I collect all the information for these orders and send an LBA to Amazon? Or do I need to do this one-by-one?
Do it as 1 claim. Remember that the bar for winning the small claims court is quite low, as long as you have all the information in order. Even if you lose, at least you have tried. Believe me, legal action is the only language that Amazon understand.
In my experience of several claims, their solicitors will first extend the deadline by 14 days, then wait until the last day, then they pay up without accepting liability.
And they don’t talk to Amazon about it. Once, I had them pay the claim and a couple of weeks later, Amazon paid the original issue as well. Kerching!
thank you for joining the forum. You may be aware that I used to be a leader in advising others how to defend A-Z claims. At that time, I managed to either win or have Amazon Funded the majority of the claims. I created a whole guide with templates advising how to formulate your A-Z claim responses, which you can find here:
However, over the past half a decade or so, Amazon changed their manner of handling them drastically. I don’t think I had any A-Z claim either denied or Amazon Funded over the past 2 years. The company doesn’t care if you have full tracking / signature proof of delivery.
They will now fund them from your account, if the buyer simply insists in correspondence, that the order was not received.
If you are UK, based, at least you can take the buyers to the Small Claims Court, Many have been successful, as also reported by @Purdy or @AmazonUKForumRefugee.
I’ve successfully removed the actual defects, but since last year, I haven’t had any Amazon-funded A-to-Z claims. Instead, Amazon has funded all of them directly from my account. In many cases, the buyer has received the item—tracked, with GPS and photo proof.
This last case pushed me over the edge, order for items worth £100, where the buyer initially claimed they hadn’t received the package, gave them the tracking, then a few days later, they came back saying, “Yeah, received it, sorry, but I don’t need it anymore,” then opened an A-to-Z claim and got a refund from Amazon.
For now, I’ve emailed managingdirector@, hoping they will resolve this. I’m worried that if I send a LBA to the buyer, they might report me to Amazon, and my 10-year-old account could be permanently banned.
Yes, these are the usual cases. Amazon has become a fraud paradise where every A-Z claim is now auto-granted with a full refund to the buyer.
The worst thing is that these buyers believe they are benefiting from a victimless stunt, merely getting lucky with a refund. They don’t realize a small ordinary seller is on the other end.
No, don’t worry about this at all. You are within your rights to take every loss on your part to the Small Claims Court. Just don’t threaten them through buyer-seller messaging.